On these pages you will find product support information, including manuals to download and updated tips for reliable operation of our products.
HO Scale Locomotives and Railcars
HO Scale Complete Trains
HO Scale Rolling Stock
HO Scale Buses and Detail Parts
HO Scale Accessories
N Scale Locomotives
N Scale Rolling Stock
General Modelling Tips and Tricks
Do NOT use MRC 1300-series DC controllers with any of Rapido’s locomotives. The RailPower 1300 is notorious for voltage spikes and it WILL destroy your locomotive. There is no “if” about it. We will try to help you if we have the parts, but we are not responsible for locomotive damage due to voltage spikes in your power supply. As well, we will not repair any locomotive damaged by an MRC 1300-series controller (or any other “train set” DC controller) unless you have retired the controller. Otherwise the damage will soon reoccur. “Train set” DC controllers should not be used with any modern model locomotives.
We will do our best to solve any problems or issues that you may have with your locomotives, passenger cars and freight cars.
Our N Scale and HO scale models contain hundreds of parts and are completely hand assembled. If your Rapido model has any defects that originate from the factory, we will repair it using new components or replace it outright should a repair not be possible.
However, we can only replace your model while we have additional ones in stock. We normally keep spares for up to six months after a model is released.
Please contact us (call, email or fax) with the full details of the problem with your product before returning the model.
Please note that we do not generally re-install parts that have come loose in transit. These can easily be re-attached with a drop of glue.