- Product Support
- My Account
Do NOT use MRC 1300-series DC controllers with any of Rapido's locomotives. The RailPower 1300 is notorious for voltage spikes and it WILL destroy your locomotive. There is no “if” about it. We will try to help you if we have the parts, but we are not responsible for locomotive damage due to voltage spikes in your power supply. As well, we will not repair any locomotive damaged by an MRC 1300-series controller (or any other "train set" DC controller) unless you have retired the controller. Otherwise the damage will soon reoccur. “Train set” DC controllers should not be used with any modern model locomotives.
There is a programming glitch in the decoder sound file of our rebuilt F40s which prevents them from operating on DC layouts. We forgot to disable F4 for analog running, meaning that the unit is permanently stuck on Speed Step 0!
Thankfully, there is a simple fix. If you have access to a DCC system, all you need to do is modify CV 13 to a value of 144. If you do not have a DCC system, a local hobby shop of train club should be able to help you.
Note: This glitch does not effect DC (Silent) models or a sound-equipped F40 operating on a DCC layout.
If your model arrives with damage or there is any other issue, the best thing to do is to call our support team. They take care of all of our warranty repairs and they are all swell guys. The toll-free number is 1-855-LRC-6917 (1-855-572-6917) (outside North America, +1 905-474-3314 or 905-474-3324).
If you operate with a Digitrax DCC system and your DCC loco does not seem to be responding as it should, please try the fix described below before contacting us. It may save you some time and aggravation!
Apparently, some Digitrax systems store the address of every single loco that they've ever used on them, and regardless of whether the loco was dispatched or not. Once this memory fills up, any new locos that attempt to be used by that system exhibit very unusual behavior including non-working functions and odd responses.
The solution to this is easy. All you need to do is clear the memory in your system. This is done by clearing slot #36, see the instructions below. Once you've done this, you'll likely find that your loco operates exactly as you expected it should.
General Instructions for Closing Command Station Option Switches (for specific instructions for your command station and throttle, see the instruction manual for your equipment):
For more information, see this page from Digitrax's web site.